Do you expect fast and competent service for your systems?
Faster maintenance and inspections and therefore less downtime?
Take a closer look at our CP Live Support:
CP Live Support consists of an App and an Internet-based service platform. It offers your company the possibility to have services, inspections and maintenance for your equipment carried out remotely by us. For us, the satisfaction of our customers is our top priority. We bear the responsibility for the smooth functioning of our products and, if possible, we want to guarantee this always and everywhere. But how can fast, reliable and competent service be provided when it is very urgent and the service expert is far away?
CP Live Support is the solution.
The video-based service system enables simplified communication between one or more CPP experts and the operator in the field via a live stream, even over long distances. The Live Support can be used via mobile devices such as smartphones & tablets or by use of data glasses. All that is required is that the CP Live App is installed on the mobile end devices so that the service platform can be accessed. The Claudius Peters expert can be connected live from a remote location and can then help the operator on site at a machine to solve problems, carry out an inspection or maintenance. You as a company can thus analyse a fault together with us and find a solution. This makes service and support assignments, as well as maintenance and inspections, easier and more efficient.
ADVANTAGES OF CP LIVE SUPPORT
Access to CP Live Support is quick and easy via any mobile device, but also via any PC.
If the joint problem analysis shows that spare parts are needed, they are quickly verified and can be offered and supplied accordingly.
The CP Live Service Platform works completely web-based without any additional software installation. As these are often data-sensitive processes, the entire connection is SSL-encoded and protected by passwords. The system runs on German servers.
USE OF CP LIVE SUPPORT BY THE EXAMPLE OF THE APP IN CONNECTION WITH A SMARTPHONE OR TABLET
A support process starts by contacting the CPP service expert responsible for troubleshooting (firstname.lastname@example.org). Then start the App CP LIVE SUPPORT (free of charge in the Google Play Store & AppStore) on your smartphone or tablet. A session number will appear, which you can then give to your contact person. The session is automatically started via the session number.
The Claudius Peters service expert sees on his screen the picture that your service technician or operator takes with his smartphone or tablet and can provide remote assistance. No matter where you are in the world.
A VARIETY OF POSSIBILITIES BEYOND CLEAR IMAGE TRANSMISSION - WITH CP LIVE SUPPORT
Clear audio transmission
CP Live Support not only enables clear image transmission, the App also transmits the sound so that the expert can talk to the person on site. This allows the CP expert to provide remote assistance to the person on site and give important advice and recommendations. He can also send messages from his PC to the display of the Smart Device. For example, by marking a point in the field of vision of the person on site.
With a Smart Device or data glasses you can also take HD quality photos.
The entire stream can be recorded, if required, and can be retrieved at any time later.
But what if further experts need to be consulted? No problem!
Unlimited number of participants and integrated language programme in over 140 versions
CP Live Support allows the connection of further participants from all over the world. Language barriers, especially between international participants, are overcome by an integrated language program in 147 versions, which can import translations directly onto the display.
THIS IS WHAT YOU NEED FOR CP LIVE SUPPORT
The use of CP Live Support requires either a Smart Device on which the CP Live App is installed, or the purchase of data glasses equipped with the CP Live App, for which a one-time fixed price is charged.
YOUR DATA IS SAFE WITH US
To guarantee the privacy of your data, CP Live Support also uses the highest security standards.
Claudius Peters Projects GmbH
D - 21614 Buxtehude
+49 4161 706-0 - company main
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